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Support that's present.
Backed by a manager.
Every ticket handled by an in-house agent, supervised in person by a manager every day, not a freelancer working alone from who-knows-where.
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Services
Everything your CS needs. Literally under one roof.
No freelancers working from who-knows-where. Every agent, every manager, every backup trained, supervised, and accountable inside our own office, every single day.
Full CS Operations
We handle orders, refunds, returns, and disputes. Start to finish, protecting your revenue on every ticket.
Revenue Protected
$
18,605
/ $25,000
Chargeback won
April 14, 2026
$5,456
Chargeback won
May 14, 2026
$8,186
Chargeback won
Jun 14, 2026
$8,963
Performance
In the past 90 days
96
%
CSAT Score
Manager-Led Reporting
Every agent works under a dedicated manager, tracking performance and cutting response time month over month.
Average Response Time, Year Over Year
2020
2021
2022
2023
2024
2025
2026
Oversight
that
Combines
Performance
Reporting
And
Real Accountability
SOPs Built to Scale
Every process documented from day one, so growing your team never means starting over.
SOP Coverage
Since onboarding
80
%
LIVE
Process coverage
+356 processes documented
Smart.
Simple.
Strategic.
Why us
We support stores the way we wish someone had supported ours
Before Dropscale, we ran our own dropshipping stores and supported over 200 more. That experience is why every agent works in-house, supervised in person by a manager every day, not scattered across time zones with no oversight.
Testimonials
What they say about us?
Here’s what they shared about their experience working with our team.
"They brought clarity to complex problems, breaking down barriers and delivering innovative solutions.”
- John Doe Tech Innovations
"Their insight resolved difficult hurdles, opening new paths and creating highly effective strategies."
- John Doe Tech Innovations
"We found focus for tricky requirements, cutting through noise and providing truly advanced responses."
- John Doe Tech Innovations
"They gave simple paths to hard puzzles, removing all delays while building fresh, brilliant projects."
- John Doe Tech Innovations
"They brought clarity to complex problems, breaking down barriers and delivering innovative solutions.”
- John Doe Tech Innovations
"Their insight resolved difficult hurdles, opening new paths and creating highly effective strategies."
- John Doe Tech Innovations
"We found focus for tricky requirements, cutting through noise and providing truly advanced responses."
- John Doe Tech Innovations
"They gave simple paths to hard puzzles, removing all delays while building fresh, brilliant projects."
- John Doe Tech Innovations
One agent. One manager. Zero excuses.
Every plan includes an in-house agent, a manager watching every metric in person, and guaranteed backup, so support never becomes the weak link in your brand.