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Pricing
Every Day Without This Is a Ticket
Someone Else Is Dropping
Whether you're bleeding money on a freelancer who ghosts, or just tired of guessing what's happening in your inbox, every plan includes a dedicated manager, guaranteed backup, and an in-office team supervised face-to-face. No more scattered time zones. No more crossed fingers.
LAUNCH PLAN
Still trusting your customers to a freelancer who might vanish tomorrow? Stop.
$499
/month
Inbox volume up to 50 emails per day
1 dedicated agent in house
Manager included
Coverage 8h/day, 7 days/week
Reports, insights & quality oversight
Guaranteed backup. Zero days uncovered.
CSAT - tracked weekly
Response time- tracked weekly
Refund Rate - tracked weekly
Full SOP documentation from day one
Growth Plan
Your order volume is growing. Your support can't afford to lag behind it.
$999
/month
Inbox volume 50–100 emails per day
2 dedicated agent in house
Manager included
Coverage 8h/day, 7 days/week
Reports, insights & quality oversight
Guaranteed backup. Zero days uncovered.
CSAT - tracked weekly
Response time- tracked weekly
Refund Rate - tracked weekly
Full SOP documentation from day one
SCALE Plan
You didn't build this to spend your day babysitting a support inbox.
$1,999
/month
Inbox volume 100–200 emails per day
3 dedicated agent in house
Manager included
Coverage 8h/day, 7 days/week
Reports, insights & quality oversight
Guaranteed backup. Zero days uncovered.
CSAT - tracked weekly
Response time- tracked weekly
Refund Rate - tracked weekly
Full SOP documentation from day one
MOMENTUM PLAN
At this volume, one dropped ticket isn't a mistake, it's a pattern. Fix it before it costs you.
$2,999
/month
Inbox volume 200–300 emails per day
4 dedicated agent in house
Manager included
Coverage 8h/day, 7 days/week
Reports, insights & quality oversight
Guaranteed backup. Zero days uncovered.
CSAT - tracked weekly
Response time- tracked weekly
Refund Rate - tracked weekly
Full SOP documentation from day one
DOMINATE Plan
High-volume operations don't survive on hope. They survive on a team working in sync.
$3,999
/month
Inbox volume 300–400 emails per day
5 dedicated agent in house
Manager included
Coverage 8h/day, 7 days/week
Reports, insights & quality oversight
Guaranteed backup. Zero days uncovered.
CSAT - tracked weekly
Response time- tracked weekly
Refund Rate - tracked weekly
Full SOP documentation from day one
EMPIRE Plan
Running multiple brands means multiple ways to drop the ball. We make sure none of them do.
Custom Price
/month
Inbox volume 400+ emails per day
6+ dedicated agent in house
Manager included
Coverage 8h/day, 7 days/week
Reports, insights & quality oversight
Guaranteed backup. Zero days uncovered.
CSAT - tracked weekly
Response time- tracked weekly
Refund Rate - tracked weekly
Full SOP documentation from day one
FAQ
Frequently Asked Questions
Everything you need to know about how Dropscale runs your customer support, from onboarding to day-to-day operations.
What if my agent is out sick or unavailable?
A trained backup steps in immediately, briefed on your SOPs and account history. Your inbox never sits untouched, coverage never has a gap, any day of the week.
How fast can you start working with my store?
Once you send us your SOPs and platform access, your agent is trained and answering tickets within 24 hours. No weeks-long ramp-up while your customers wait.
What's included with the manager, and is it an extra cost?
Every agent works under a dedicated manager at no additional cost. They review performance, track CSAT and response time, and send you recurring reports, so you always know what's happening without having to ask.
Which platforms and tools do you work with?
We work directly inside the tools you already use — Gorgias, Zendesk, Freshdesk, and Re:amaze — along with PayPal, Stripe, and Shopify Payments for dispute handling. No migration needed on your end.
How is this different from hiring a freelancer?
A freelancer works alone, with no backup and no oversight. Every Dropscale agent comes with guaranteed backup, a manager reviewing their work, and documented SOPs, so your support never depends on one person alone.
One agent. One manager. Zero excuses.
Every plan includes an in-house agent, a manager watching every metric in person, and guaranteed backup, so support never becomes the weak link in your brand.
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