7+ years managing CS for DTC and Shopify brands — from lean 2-person teams to departments of 40+ agents. Real people, supervised in person, backed by AI dashboards that keep your metrics clean.
Scaling fast, or just done chasing a freelancer who ghosts you? We take full responsibility for your CS, in-house, supervised in person, every single day.
Every conversation handled with ownership, not just answered email, PayPal, Stripe, Klarna, DMs, all in one inbox, all accountable to a manager. Agents trained in retention, not just resolution: talking a customer off a refund with a real alternative, before it turns into a chargeback.
You always know what's happening in your own inbox. CSAT, resolution rate and refund % tracked and reported by a dedicated manager — no chasing, no guessing.
Live in 24 hours. Full SOP documentation from day one, so growing your team never means starting over.
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